Terms & Conditions

1.Acknowledgment and Acceptance of Terms and conditions

1.1 The Service(s) are offered to the Guest User conditional on their full acceptance of the terms and conditions without modification.

2. Business Centre Usage

2.1 The Guest User shall be permitted use of The Business Centre from Monday to Friday between 8:00am and 16:30pm. Access to the facility must only be within these days and times specified above. The Sharks shall retain the sole right of admission.

3. Right to Enter

3.1 The Sharks reserve the right to enter and inspect The Business Centre at any time for any purpose. Users shall follow all directives from The Sharks Chief Executive Officer (or nominee of the CEO) regarding the use of the facility.

4. Duration And Termination

4.1 The Guest User will only be permitted to use the Business Centre for the specific period in which they have been sponsored for.

4.2 The Sharks may terminate the Guest User’s right to use the Business Centre immediately by giving notice to the Guest User if:

4.2.1 The Guest User causes any disruptions to The Business Centre, the premises or other Guest Users.

4.2.2 The Guest User is in breach of one of his/her obligations under these terms and conditions.

4.2.3 If the Sharks are no longer able to provide The Business Centre facility, which decision shall be in their sole discretion.

5. The Shark’s Rights & Responsibilities

5.1 The Sharks may without notice suspend the provision of services (including access to the premises) for reasons of political unrest, strikes, or other events beyond their reasonable control.

5.2 The Sharks are not liable for any loss whatsoever as a result of failure to provide a service owing to, inter alia, mechanical breakdown, strike, delay, failure of staff, termination of its interest in the building containing The Business Centre facilities.

5.3 The Sharks will not in any circumstances be liable for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss of whatsoever nature and howsoever arising.

5.4 Unless there is an emergency, The Sharks will as a matter of courtesy try to inform the Guest User in advance when it needs to carry out testing, repair or works other than routine inspection, cleaning and maintenance.

6. Guest User Rights and Obligations

6.1 The Guest User will not carry on any business or participate in any conduct which could be construed by The Sharks as illegal, defamatory, immoral or obscene and they will not use The Sharks brand whether directly or indirectly for any such purpose.

6.2 The Sharks brand and logo are registered Trade Marks of The Sharks. Guest Users may not use The Sharks logo, brand or images in any document or publication, including the internet and in any way in connection with his/her business.

6.3 The Guest User may only use The Business Centre for co-working/hot desking purposes.

6.4 The Guest User may not use the address of The Sharks or the premises as his/her business trading or registered address.

6.5 The Guest User may not use the address of The Sharks or the premises for his/her business deliveries of any kind.

6.6 The Guest User will not be allowed to use The Sharks premises outside of normal business hours unless specifically authorised in writing and in exceptional circumstances.

6.7 The Guest User will fully indemnify The Sharks against any expenses, costs, claims, damages or penalties incurred by The Sharks in connection with this Agreement howsoever occasioned.

6.8 The Guest User will not send or deliver or cause to be sent or delivered to the Premises any noxious, harmful, dangerous, live, perishable or bulky objects.

6.9 The Guest User must not install any furniture or office equipment, cabling, IT or telecoms connections without The Sharks written consent, which it may withhold at its absolute discretion.

6.10 The Guest User must at all times respect the privacy and convenience of others using The Business Centre. The Guest User agrees not to do anything that will cause any nuisance or annoyance, that will interfere in any way with the use/operation of the Business Centre.

6.11 The Guest User shall not make any alterations to the Facility, any fixtures, building systems, or equipment. At the end of each day, The Business Centre shall be left in a clean and safe condition. The Guest User shall remove from the Facility all property and materials belonging to the Guest User. If a Guest User damages the Facility, The Sharks will have the option of either (1) requiring the Guest User, at their own expense and risk, to restore the Facility to its prior condition, or (2) itself making the repairs and restorations to the Facility. If the Sharks decide to make the repairs and restorations to the Facility itself, the costs shall be borne solely by Guest User

6.12 When the Guest User makes use of The Business Centre premises and meeting room facilities the Guest User agrees that:

6.12.1  Such hot desk facilities and meeting rooms shall be used for general office purposes only.

6.12.2 The Guest User shall maintain the Hot Desk facilities and meeting rooms in their existing condition and shall notify The Sharks immediately of any damage caused by the Guest User and the Guest User’s employees and visitors.

6.12.3  The Guest User shall be liable for all damage caused by the Guest User.

7. Loss or Damage

7.1 The Guest User is responsible for insuring their personal property against all risks. The Guest User shall bear the risk of loss with respect to any of their personal property. The Guest User agrees to waive any right of recovery against The Sharks, its directors, officers and employees for any damage or loss to the Guest User’s property under their control. All property of the Guest User is understood to be under the Guest User’s control.

7.2 The Sharks will not take responsibility for any financial loss of a Guest User due to an unforeseen event in The Business Centre.

7.3 The Sharks will not take responsibility for a Guest User’s ability to use the Business Centre if the booking system is fully booked at any given point.

7.4 Computers in The Business Centre will be cleared every week. The Sharks will not be responsible for the loss of any information not saved or backed up on personal hardware devices.

7.5 The Sharks will not be responsible for private documents/agreements being seen by others in the Centre. It is The Guest Users responsibility to take care of their confidential information.

7.6 The Sharks will not take responsibility for the loss of information or work while using the resource room computers, personal computers and/or the printer.

8. Covid 19 protocols

8.1 Guest Users are required to follow the National Covid 19 protocols when using The Business Centre.

8.2 The wearing of masks is compulsory in the Business Centre at all times, without exception.

8.3 Guest Users need to ensure that they utilise the various sanitising stations in accordance with the Covid 19 protocols in place on the premises.

Order online and your parcel will be packed and ready to collect at The Shark Cage Kingspark Stadium store with our newly launched click & collect service.

How does click & collect work?

1. Shop online and select the click & collect delivery method when you check out.
2. Once you have placed your order, you will receive an email confirming your order details.
3. You will receive a call to confirm that your order is ready for collection at The Shark Cage, Jonsson Kingspark Stadium.
4. You will be required to produce your email order confirmation upon collection at the designated Collection Point at The Shark Cage.

Please do not arrive in store to collect your order until you have received your confirmation CALL as it may not be ready for collection. You will need to produce your order confirmation email for collection.

How much does the click & collect service cost?

The click & collect service is FREE for all orders.

When can I collect my order?

Click & Collect orders are usually available within 1 – 3 working days for collection at The Shark Cage Kingspark Stadium. You will receive a CALL when your order has been packed and is ready for quick collection in-store.

COMPETITION CLOSED

Competition Organiser


This competition is organised by The Sharks Rugby Team (“the Organiser”)

Eligibility

• The competition is open to residents of South Africa aged 18 years or older.
• Sharks employees and associates are excluded from the draw.
• By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you. 
• There is a limit of one entry per person and the competition is completely free to enter.

Competition Period:

• The competition will run until 23:59 on 26 June 2025 (“Competition Period”).

How to Enter:

• Complete the Season Ticket Holder Survey.
• No entry fee or purchase is necessary to participate.

Prize:

1x winner will win:

• 2x Season Tickets for the 25/26 Season

Winner Selection and Notification

• The winner will be randomly selected from all eligible entries after the Competition Period.
• The winner will be notified via email within 7 working days after the competition ends.
• If the winner does not respond within 48 hours of the notification, the Organizer reserves the right to select an alternative winner. 
• Sharks’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

Consent and Publicity

• By entering the competition, participants agree to the Organizer using the winner’s name and image for marketing purposes on social media and other platforms, subject to written consent.
• The winner will be required to sign a consent form for publicity purposes.

Data Protection

• By entering, participants agree to provide their information for the purposes of administering the competition and receiving Sharks News emails.
• The Organiser will comply with the Protection of Personal Information Act (POPIA) when handling participants’ data.

Disqualification

The Organizer reserves the right to disqualify any participant found to be in breach of these terms or providing false information.

General

The Organizer reserves the right to amend or cancel the competition at any time without prior notice.

By entering the competition, participants agree to be bound by these terms and conditions.

Limitation of Liability

The Organizer shall not be held responsible for any loss, damage, or injury arising from participation in the competition or acceptance of the prize.

Governing Law

These terms and conditions are governed by South African law.

Please take note of the following match day protocols we have in place to ensure that all of our fans enjoy themselves in a safe environment. 

Recommended (Green Cards)

• Come early to and enjoy the pre-match build up on the outer fields
• Bring your gas braai or make use of the Weber Braai area facilities
• Cooler boxes and snacks permitted only on the outer fields
• Display your parking disc within your vehicle at all times

Prohibited Items (Red Cards)

• NO weapons (Firearms, knives, explosives, tear gas etc) 
• NO items of nuisance (Vuvuzelas, drums, trumpets, lasers, flashlights, fireworks, flares etc)
• NO items that could cause injury (Bicycle, skateboards, sharp pointed umbrellas)
• NO narcotics
• NO pets allowed
• NO charcoal or wood braais are permitted on parking fields. 
• NO marquees or gazebos on outer-fields
• Zero tolerance for discrimination of any kind
• Field of play is out of bounds at all times during the game/event

Disclaimer

The Sharks does not warrant the accuracy of any statement or product claim on our Social Media Platforms. While we attempt to ensure the accuracy of all posts on our social media platforms at all points, our terms and conditions apply on advertising and The Sharks reserve the final and exclusive right to make a decision concerning the accuracy, reliability and validity of the content on our social media platforms or on any other pages to which we link. The Sharks also reserve the right to remove, change or cancel any promotions, deals, special offers or pricing on our Social Media platforms at any time at our discretion.

Shark Cage Terms and Conditions of Online Purchase, Sales & Delivery

1. Ownership and Risk

Please be aware that once your product is delivered to you, ownership of and risk in the product passes to you, too. We require a signature for any product delivered, at which point ownership passes to you. We advise checking to ensure your product is intact when receiving your purchase.

2. Return Policy

In the unlikely case you are not fully satisfied with your purchase then, subject to the terms set out in this Delivery and Returns policy, we will ensure that you obtain either a Shark Cage credit note of equal value or a cash refund.

3. Damaged or Defective Product, or otherwise not what you ordered?

1. Returned product(s) (and associated shipping and handling charges at standard rates) will either be refunded or replaced if the damage is the result of manufacturing defect or deviation from factory specifications. No refund shall be given if the product is damaged as a result of normal wear and tear.
2. If the Sharks (Pty) Ltd assess the damage to be as a result of a manufacturing defect or a deviation from factory specifications, then in such cases, please allow 14 days from the day you return your package for your account to be credited, for the product to be replaced or for your account to be refunded.
3. If the product delivered to you was not what you ordered, please allow 14 days from the day you returned the product for your account to be credited (such credit will include your reasonable shipping fees incurred in returning the item to us)
4. We do not refund or replace products which were:
   a. Obtained from a source other than this Website.
   b. Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects etc.)
   c. Damaged by misuse or activities other than the intended purpose.

4. Personalised Products

Please understand we are unable to accept returns or exchange product(s) that have undergone personalisation, unless they have been found faulty after detailed examination by the Sharks (Pty) Ltd. We ask that you choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalized your product(s) contrary to your instruction and the confirmation notice, we will gladly replace them.

5. Return Instructions

To return a product, please follow the instructions below:

1. Send us an email at: jenny@thesharks.co.za. In your email, please include:
   - Reasons for why you are returning the product(s); and
   - Attach a copy of the payment confirmation you received when placing the order.
2. Pack the product(s) into their original packaging including the original and attached labels/ swingtags in the case of clothing items.
3. Address the package for the attention of Jenny Padayachee at The Sharks (Pty) Ltd, JONSSON KINGS PARK Stadium, 12 Isaiah Ntshangase Road, Durban, South Africa, 4001.
4. As The Sharks (Pty) Ltd is not liable for the loss of any product being returned we highly recommend that you return it using registered mail or courier.

6. Website Images

Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colour, fit and look of the product accurately, we cannot guarantee that the electronic version you see accurately reflects the physical products; so please be aware that your product may vary slightly from those images.

7. Customs or Import Duties

All orders are shipped from South Africa. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

8. Click and Collect

For more information on our Click and Collect click here

9. Sharks Rugby Merchandise - Online Delivery Policy

Thank you for shopping with Sharks Rugby! We are committed to ensuring your orders reach you as swiftly and securely as possible. Please read our delivery policy below for more information on shipping timelines and terms.

National Deliveries (South Africa)

• Estimated Delivery Time: 2 to 5 working days.
• Delivery Fee: Calculated at checkout based on your location and order size.
• Courier Partner: Aramex
• Tracking: A tracking number will be provided once your order has been dispatched.

International Deliveries

• Estimated Delivery Time: Approximately 2 weeks (10–15 working days).
• Delivery Fee: Based on destination and order weight/volume – calculated at checkout.
• Customs & Duties: Please note that international customers are responsible for any customs duties or import taxes charged by the destination country.
• Tracking: A tracking link will be shared via email once your parcel is on its way.

Order Processing Times

• Orders are processed within 1–2 business days after payment is confirmed.
• Orders placed over weekends or public holidays will be processed the next business day.

Important Notes

• Delivery times are estimates and may vary due to external factors (e.g., public holidays, strikes, weather conditions, or customs delays).
• Please ensure your delivery address and contact information are correct at checkout.
• In case of delivery issues or delays, contact us at sharkcagetill@thesharks.co.za