Refund policy

Returns, exchanges and refunds

30-day returns. Changed your mind or got the wrong size? You can return or exchange any item within 30 days of receiving it, as long as it's unworn and unwashed, with the original tags attached.

Free exchanges at The Shark Cage. Bring the item and your order number to The Shark Cage, 3 Isaiah Ntshangase Road, Durban, and we'll swap it on the spot for a different size or item, subject to stock.

Returning by courier. Email sharkcagetill@thesharks.co.za with your order number and the item you're returning, and we'll send you the return address. You pay the courier cost for returns that aren't faulty items. Once we've received and checked the item, we'll refund you to your original payment method within 10 working days. Original delivery fees aren't refunded unless the item was faulty or we sent the wrong one.

Faulty items. If something arrives faulty or develops a defect, contact us within 6 months of receiving it. We'll repair, replace or refund it, at your choice, and cover the return courier cost. This is your right under the Consumer Protection Act.

Cancelling an online order. Under the Electronic Communications and Transactions Act, you can cancel an online purchase within 7 days of receiving the goods. If you do, the only cost to you is returning the items.

What we can't take back: worn, washed or damaged items, and items without their original tags (unless they're faulty). Gift cards can't be returned either.

Questions? Email sharkcagetill@thesharks.co.za or call +27 31 308 8400.